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Returns Policy

Returns

To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at sales@logo-pros.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. If we determine that your items can be returned, we will send an email reply with the RMA number. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Most of the items we sell can be returned. HOWEVER, DECORATED ITEMS CANNOT BE RETURNED.  All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: DECORATED ITEMS CANNOT BE RETURNED unless there is a flaw in the garment. No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned..

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact sales@logo-pros.com  to obtain an RMA (Return Merchandise Authorization) number per the instructions above. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

LOGO PROS - Returns

1420 St. Marys Ave.

Owensboro, KY 42301

 

 

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